Switching
Switching to American River Gas
Switching propane companies to American River Gas starts with one call to (530) 888-7438. If your tank is leased from your current company, we set one of ours and they pick theirs up; if you own your tank, we fill it. Every new set-up gets a leak test before the first fill.
Step by step
How switching works
Call or apply online
Call (530) 888-7438 or send the Open an Account form. Tell us your address, what propane runs in your home, and who owns the tank there today.
Find out who owns your tank
Your bill, your agreement or a label on the tank will tell you. If your current company leased you the tank, it belongs to them. If you bought it, it is yours.
Leased tank: we set ours
A leased tank stays the property of the company that owns it, so we set one of our tanks in a size that fits your use and your current company picks theirs up.
Owned tank: we fill it
If you own your tank, we deliver to it. We check the tank and the system before the first fill.
Leak test before the first fill
Every new customer set-up includes a pressure check and leak test of the system. The technician needs access to the home to check each appliance's shut-off valve and the piping.
Pick your delivery and payment plan
Keep Full automatic delivery or order as you go, and pay online, by autopay, card, cash or check, or on the Budget Plan beginning in May.
Before you call your current company
A few answers make the switch smooth. You can find most of them on your last bill or your agreement.
- Who owns the tank: you, or your current company?
- Does your agreement have a notice period, a minimum-use term or a tank pick-up or removal charge?
- How much propane is in the tank now? Ask whether leftover propane in a leased tank is credited or refunded when it is picked up.
- Do you have an unpaid balance? Settle it so your current company can close the account and schedule the pick-up.
What you get with American River Gas
- Family-owned since 1966, working from our own yard on Ophir Road in Newcastle
- A local office that answers, Monday to Friday 8-4:30 (closed 12-1), and an answering service that reaches our staff after hours, on weekends and holidays
- Keep Full automatic delivery, scheduled from the weather and your use
- If you run out on Keep Full with the account in good standing, no charge for the leak test or special trip (certain restrictions apply)
- Tanks set, underground lines run and regulators installed by our own crew
- We deliver to tanks you own, not only to ours
- A 120-foot hose on every truck for long foothill driveways
- Budget Plan equal monthly payments, autopay and online account access
Switching from a national company?
We have pages for the three national companies foothill customers ask us about most: AmeriGas, Ferrellgas and Suburban Propane. The steps are the same for any propane company.
In their words
Customers who switched
“We were looking for a new propane provider and we’re so happy we decided on American River! From the first phone call with Kaitlyn in customer service to our first delivery from Daniel, we’ve had an amazing experience! Bobby came out to check our tank and check for leaks and he was the best! Both Kaitlyn and Daniel were very professional and friendly. Highly recommend this business! 🥇⭐️”
“Previous company left us high and dry, just skipped filling without notice, so on Christmas Eve Day our tank went empty. On referral I called ARG, got ahold of Steve, co-owner, who jumped in a truck and filled up our tank to literally save Christmas. Since then they've been equally awesome. In general, this is how a business should have customer service.”
“I signed up with American River a month ago at the recommendation of my brother in law. So far they have been fast, professional and very friendly. It's a breath of fresh air compared to the other company's inefficiency and rudeness I was dealing with.”
Questions
Straight answers
Can I switch propane companies if my tank is leased?
Yes. A leased tank belongs to the company that leased it, so we set one of our tanks and your current company picks up theirs. Check your agreement for any notice period or pick-up charge first.
Can American River Gas fill a tank I own?
Yes. We deliver to tanks customers own. We check the tank and the system, including a leak test, before the first fill.
Is there a leak test when I switch?
Yes. A pressure check and leak test is required for every new customer set-up, before gas is turned on.
Do I need to be home?
Yes, for the set-up. The technician needs access to the home to check each appliance's shut-off valve and the piping.
What happens to the propane left in my old tank?
That is between you and your current company. Ask whether leftover propane in a leased tank is credited or refunded when the tank is picked up.
Also: Switching from AmeriGas · Switching from Ferrellgas · Switching from Suburban Propane · Switching from any propane company
Newcastle yard · since 1966
Questions about propane?
Call the office and talk to a real person. Or leave your details and we call you back.
Monday-Friday 8:00 AM-4:30 PM (closed noon-1:00 PM)
After hours, weekends and holidays, our answering service reaches a staff member.
